FREQUENTLY ASKED QUESTIONS

SINGLE ITEM ORDERS / PURCHASE

1. To place an order, after browsing through our collections, click the product that you like,
2. within the product page click "BUY IT NOW" button, you will be taken directly to the checkout page.
3. Enter your Contact information and shipping address.
4. Click "Continue to shipping method", you may also mark the checkbox to save your information for future purchases (please refer to our privacy policy).
5. Review information provided then click "Continue to payment method"
6. On payment method page, you may choose between
7. CASH ON DELIVERY (COD - door to door, pay once you receive the item) or,
8. CASH ON PICK UP at any LBC brach near you. Just write the location of the LBC branch store location you prefer under the address field when completing you shipping information on checkout. Example: LBC Alabang Town Center Branch, Muntinlupa City
9. Click "Complete order" button to proceed with the order.
10. An order confirmation will be sent to your email, containing your order number, and one of our Customer Service Staff will message you to Verify your order for processing and shipping.

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ORDERING MULTIPLE ITEMS THRU OUR WEBSITE

1. To place multiple design orders, after browsing through our collections, click the products that you like,
2. within the product page click "ADD TO CART" button,
3. continue browsing for more designs and click "ADD TO CART" button to add all the products to your shopping cart.
4. Once you're done shopping, click the Cart Icon on the upper right hand side of your screen (applicable to both desktop and mobile phone)
5. DESKTOP VERSION

1. MOBILE VERSION

1. you will be taken to the shopping cart page to review your order, you may opt to add more items by following the above instructions or remove items by clicking remove button within the shopping cart page.
2. if you have any special instructions for your delivery or any other instructions for the seller, you may write it on the box provided within the shopping cart page.
3. Click "CHECK OUT VIA COD" button once you have finalised your order to proceed.
4. Enter your Contact information and shipping address.
5. Click "Continue to shipping method", you may also mark the checkbox to save your information for future purchase.
6. Review information provided then click "Continue to payment method"
7. On payment method page, you may choose between
8. Click "Complete order" button to proceed with the order.
9. An order confirmation will be sent to your email, containing your order number, and one of our Customer Service Staff will message you to Verify your order for processing and shipping.

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ORDER THROUGH OUR FACEBOOK PAGE

1. To place an order through our Facebook Page, please visit our page by clicking this link; FUTURE TRENDS PH
2. Click "Send Message" button below our cover photo to start a conversation or you may click this link to send message directly : m.me/futuretrendsPH
3. One of our customer representative will answer your questions.
4. To place the order, we will need the following information so we could begin processing your order:

• Name:
• Complete Address:
• Barangay:
• Mobile#:
• Order/Color:

You order number and tracking number will be sent to you through FB Messenger as well.

For other concerns, please message us directly through our FB Page.

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Enjoy your Shopping!

FUTURE TRENDS PHILIPPINES‍

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SIZE GUIDE

To all out customers, please check this wrist size guide to ensure that you are ordering the right size bracelet.

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SHIPPING AND DELIVERY POLICY

Future Trends Philippines offers CASH ON DELIVERY and CASH ON PICK UP though LBC stores nationwide. This service will only be available to Philippines based customers only.

After successfully placing an order through our website, our customer service representative will contact you through SMS or EMAIL to verify your order.

Once verification process is successful, you may expect to receive your package within the following timeframe:

• Delivery address within Metro Manila: 2 - 3 Working days
• Areas outside of Metro Manila: 3 - 5 Working days
• LBC has NO deliveries during SUNDAYS

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• Once your order has been verified and shipped, expect to receive it based on the above mentioned timeframe, 2-3 days if within Metro Manila, and 3-5 days if outside of Metro Manila.
• Once the item has been shipped, we no longer have any control over the courier in-case of delays during the delivery process.
• Delays may happen  during bad weather, limited manpower of the courier in your area, courier shipping practices, or other causes that would prevent the courier from delivering your package as scheduled.

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• It is possible to prearrange the delivery date from our side only, but the courier side will be the same.
• for this situation, kindly mention your request in the special instructions box within the shopping cart page, or you may contact us directly through our Facebook Page to make such arrangements. Please click this link to message us now: FUTURE_TRENDS _PH

• This type or order is possible only when ordering through our Facebook page: FUTURE_TRENDS _PH
• For such orders, we normally ask for payment first through bank deposit/transfer or through Cebuana.
• To facilitate Express orders, we normally use, LALAMOVE or GRAB Express.
• Please note that this type of shipping arrangement will add extra cost on shipping, which you as the buyer will have shoulder on top of our selling price.

• Once the product has been shipped, we will send you the tracking number through EMAIL, SMS or Facebook Messenger depending on the method of contact we  made during our verification process.
• upon receipt of the tracking number, you may track your order through LBC express website: https://www.lbcexpress.com/
• There are times when we use other couriers, we will provide instructions accordingly once your order has been shipped.

• Yes they normally send SMS to you on day of delivery, if you didn't receive any notifications, then you may track your order again from LBC Express website.

• For COD orders, you may ask someone else to receive the item for you, just the give them the money to pay for the item when it arrives.
• In case you don't have the cash available on day of delivery, please inform the rider to reschedule the delivery on a different day.

• Unfortunately we cannot stop the delivery of the order once it has been shipped. You may refuse the delivery once it arrives so that the courier could return it to us.
• we strongly encourage that in case of cancellation, please do so before we ship the item or during our verification process.

• YES. just write your office address under the address field when filling-out the shipping form.

• Sorry we don't do meet-ups, but if you want your package to be delivered on the same day, you may contact us through our FB Page: FUTURE_TRENDS _PH and we'll discuss the details of such arrangements.

We at Future Trends Philippines thrives to provide highest value for your money, in line with this, we allow exchange, returns or have store credits with us to satisfy our customers.

Kindly ready the following guidelines on how to return or exchange received products.

ELIGIBILITY OF RETURNS, EXCHANGE OR GAIN STORE CREDITS

The following conditions must be met to be considered as eligible for Returns, Exchange or gain store credits.

MISSING ITEM ON DELIVERY

• This claim must be reported to Future Trends Customer Service through our Facebook Page within 24 hours of receipt of delivery.
• Please keep the LBC delivery package intact and take a photo of the delivery receipt (waybill) attached on the delivered package.

WRONG DESIGN, SIZE AND ITEM DELIVERED

• This claim must be reported to Future Trends Customer Service through our Facebook Page within 24 hours of receipt of delivery.
• Please ensure that that product is intact, NOT USED and DAMAGED due to misuse.
• All tags, receipts, packaging must be complete and attached and take a photo of the delivered item including the delivery package and delivery receipt.

DAMAGED OR DEFECTIVE PRODUCT UPON RECEIPT OF DELIVERY

• This claim must be reported to Future Trends Customer Service through our Facebook Page within 24 hours of receipt of delivery.
• Please ensure that that product is intact, NOT USED and DAMAGED due to misuse.
• All tags, receipts, packaging must be complete and attached and take a photo of the delivered item including the delivery package and delivery receipt.

VALIDITY OF RETURN

Please ensure that the products subject for return and exchange, are in its original condition as received, all Labels, packaging and tags are complete and attached.

USED OR DAMAGED PRODUCTS due to misuse are NO longer Valid for Return or Exchange.

All products that are eligible for refund must be sent back to Future Trends PH within Seven (7) working days from the date of receipt of such product.

All Items sent beyond this period will no longer be accepted for return and exchange.

PROCEDURE FOR RETURN OR EXCHANGE

1. Please ensure read our Shipping and Return Policies first.
2. If your claim is eligible for return or exchange, please contact our customer service team through our Facebook Page to discuss your claim.

FUTURE TRENDS PH CUSTOMER SERVICE CONTACT

Facebook Page: https://www.facebook.com/futuretrendsPH

Email: futuretrendsph@gmail.com

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